theholycow
10-29-2009, 03:45 PM
Email conversation...
User: The department director has requested that adjuncts contact you to set up an e-mail address.
Me: Your username is {...} and your email address is {...}. You will have to call me for your password. To use the system:
1. Go to {website} and click "resources"
2. Click "email"
3. Enter {domain\username} in the "Domain\Username" field
4. Enter your password in the password field.
Next day, receive phone call:
Me: Your password is {password}. You can change it after logging in by clicking 'Options'.
User: How do I login to the system?
Me: {reads email that I sent to him}
Next day, email:
User: I spoke with you yesterday and received a password. I logged on and checked e-mail but the system does not work today. Is that a problem with the system or has my password been changed?
Me: The system is working properly.
Your password has not been changed, unless you changed it. Can you describe the failure? For example, are you getting an error message?
If you'd like, I can reset your password to the one I told you on the phone, again.
User: I did not know it had changed.
:picardpalm: :facepalm: :headpalm: :banghead:
Was my last email unclear, where I answered his questions and asked what his error was?
---------- Post added at 10:45 AM ---------- Previous post was at 10:40 AM ----------
Oh, and this guy is emailing me from a WPI address. Worcester Polytechnic Institute, known second only to MIT for being full of computer geniuses. He teaches at WPI. :wtf:
Me: Have you changed your password?
User: No
Me: Ok, your password has not changed.
Can you describe the failure? For example, are you getting an error message?
User: The department director has requested that adjuncts contact you to set up an e-mail address.
Me: Your username is {...} and your email address is {...}. You will have to call me for your password. To use the system:
1. Go to {website} and click "resources"
2. Click "email"
3. Enter {domain\username} in the "Domain\Username" field
4. Enter your password in the password field.
Next day, receive phone call:
Me: Your password is {password}. You can change it after logging in by clicking 'Options'.
User: How do I login to the system?
Me: {reads email that I sent to him}
Next day, email:
User: I spoke with you yesterday and received a password. I logged on and checked e-mail but the system does not work today. Is that a problem with the system or has my password been changed?
Me: The system is working properly.
Your password has not been changed, unless you changed it. Can you describe the failure? For example, are you getting an error message?
If you'd like, I can reset your password to the one I told you on the phone, again.
User: I did not know it had changed.
:picardpalm: :facepalm: :headpalm: :banghead:
Was my last email unclear, where I answered his questions and asked what his error was?
---------- Post added at 10:45 AM ---------- Previous post was at 10:40 AM ----------
Oh, and this guy is emailing me from a WPI address. Worcester Polytechnic Institute, known second only to MIT for being full of computer geniuses. He teaches at WPI. :wtf:
Me: Have you changed your password?
User: No
Me: Ok, your password has not changed.
Can you describe the failure? For example, are you getting an error message?